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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft that lets you smartly handle sales, marketing & customer service. If you are the one who wants to make your career in CRM and looking for professional training courses, then Microsoft Dynamics CRM Online Training is the one that you need to invest your time on. Have a look at the course curriculum to know what all you will get to learn in Microsoft Dynamics CRM Training by BestOnlineTrainers. Take the plunge now & become a rocking star of your organization's CRM department. Register for free demo today.

Microsoft Dynamics CRM Training is beneficial for:
  • Sales & Marketing professionals
  • Customer Service professionals
  • Students who wants to make their career in customer service

Microsoft Dynamics CRM 2011 Course Details

  • MSCRM Overview (New Features in CRM 2011)
  • CRM Admin: HW/SW requirements, setup, tools, deployment types
  • Marketing Automation: Marketing Lists, Campaigns, Activities, Lead Management, CRM Activities, Sales Literature
  • Sales Force Automation: Products, Pricing, Opportunities, Quotes, Orders, Invoices, Competitors
  • Service Automation: Contracts, Knowledge Base, Service Calendar, Cases
  • Marketing, Sales, and Service Hands-on lab
  • Form Customization: New/Design/Edit Forms, Attributes, Tabs, Navigation, Headers, Footers
  • Views Customization: Advanced Find, User Views, Queries, Filters, Connections
  • Relationships: 1:N, N:1, N:N, types, cascading, sub-grids, lookup approaches
  • Multiple Forms & Security: Role-based forms, field security, mobile, teams
  • Auditing, Duplicate Detection: Audit, Merging, Data Import/Export, Security Roles/Privileges, Users/Teams
  • Integrations: Outlook Client, SharePoint
  • Templates: Email, Contract, KB Articles, User Personal Settings
  • Dashboards, Charts, Iframes, OOB and SSRS Custom Reports
  • Goal Management, Queue Management
  • Plug-in Development: Events, Registration, Debugging, Exception Handling, Impersonation
  • Plug-in Labs, Scenarios
  • Workflows: Architecture, Scope, Step Editor, Child Workflows, Workflows vs. Dialogs
  • Dialogs: Utilization for CRM Records
  • CRM SDK: CRUD Operations, Data Migration
  • Web Resources: JavaScript scripting
  • Ribbon & Sitemap Customization
  • Solution Management: Managed/Unmanaged, CRM Project Deployment
  • Certification Guidance for CRM 2011

Target Audience

  • Sales & Marketing professionals
  • Customer service professionals
  • Students interested in CRM careers

Why Choose Best Online Trainers?

  • Instant Access: Get instant access to self-paced training after signup.
  • Streaming video recording: Watch lessons any time at your schedule, free recording.
  • Exercises: Practical exercises help you test what you are learning as you go.
  • Free Demo: Sign up for free demo to check whether the course is right for you and interact with the faculty live.
  • Experienced Trainers: We only hire the industry’s best trainers
  • Live free interactive web sessions: Ask the Expert CRM trainers about career prospects and clarify your questions any time after you complete the course.
  • Structured Curriculum Schedule: Progress with your complete daily interactive lessons and assignments.
  • Faculty Mentoring: Turn in daily and weekly homework for personalized feedback from faculty.
  • Virtual Office Hours: Live interaction with the faculty and other students around the world.
  • Hands on Live Projects: Work on live lab sessions to tackle real-world projects. Get 100% faculty guidance and ratings.

Trainer Profile

  • Microsoft Dynamics CRM certified consultants
  • 10+ years CRM and enterprise sales/marketing automation
  • Corporate CRM course instructors and project mentors
  • Interactive, scenario-focused CRM workshops

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Client Feedback

Thanks, you guys provided the best online training in SAP BODS. The hands on training is very informative and helpful.

- David Sergi, Camaga Ltd; U.K