Join SAP IS-U Demo
SAP Functional Area
You are here: Home Our Services SAP Functional Area SAP IS Utilities

SAP IS Utilities Training

SAP IS-U Training

SAP IS-U Training by BestOnlineTrainers is designed for professionals in the utilities sector (electricity, gas, water, waste), providing end-to-end expertise in SAP IS-U/CCS (Customer Care System). This course delivers practical insights into billing, FICA (FI-CA), payment processes, dunning/collections, account maintenance, security deposits, returns, and deep integration with FI, SD, and CS modules. Learn to manage and bill residential, commercial, and industrial utility customers efficiently.

SAP IS-U Course Content

  • FI-CA Basics: Core concepts, master data objects, special functions, event technology, parallel mass processes
  • Documents Module: Document lifecycle & structures, posting, ledger integration, account balances
  • Transactions: Customer/GL transactions, account determination, tax configuration
  • Payments: Incoming/outgoing processing, payment lots, clarification handling, cash desk/journal
  • Payment Run: Prerequisites, payment programming, use of payment cards
  • Returns Processing: Setup and operation for handling customer returns
  • Clearing Control: Terminology, configuration, and execution of clearing strategies
  • Dunning/Collections: Dunning run setup/execution, submissions, and external collections
  • Interest Calculations: Calculating and processing interest, interest keys/rules
  • Deferral/Installments: Structure and processing of deferrals and installment plans
  • Other Business Transactions: Account maintenance, reversals, document transfers, value adjustments, write-offs
  • Security Deposits: Cash/non-cash processing, requests, payments, settlements
  • Correspondence: Setup, print workbench, integration with communications
  • SAP Integration: Integration of FI-CA with other SAP modules (FI, SD, CS)

Target Audience

  • Professionals in utilities (electricity, gas, water, waste) companies
  • SAP consultants implementing/maintaining IS-U
  • Billing specialists, FICA process experts, and AR/AP staff in utilities
  • Students/analysts targeting digital careers in energy/utilities sector

Why Choose Best Online Trainers?

  • Immediate Access: Start SAP IS-U training anytime, anywhere with video modules and practice labs
  • Expert-Led Scenarios: SAP-certified utilities trainers guide through real business cases
  • Hands-On Project Work: Real-world utilities assignments and SAP system labs
  • Career and Certification Support: Interview coaching, certification tips, and job guidance
  • Mentor Feedback: Direct project reviews, advice and Q&A workshops
  • Free Demo: Review content and trainer expertise before you enroll

Trainer Profile

  • Certified SAP IS-U/FI-CA consultants with 8-15 years utility-industry experience
  • Consultants with end-to-end IS Utilities rollouts and live project expertise in multiple geographies
  • Experts in SAP FI, SD, CS integration, billing, dunning, and payment configuration
  • Renowned for scenario-driven coaching and certification mentoring

You may be also interested in

Register for FREE Demo

Fields marked with (*) are mandatory

* Name:
* Email:
* Phone:
* Location:
* Course:
* Enquiry:
* Captcha:

 

Client Feedback

Thanks, you guys provided the best online training in SAP BODS. The hands on training is very informative and helpful.

- David Sergi, Camaga Ltd; U.K